Version: 2.3.7 (Windows 11)
Steps to reproduce:
Open Rize desktop app
Go to Music & Sounds → Rize Library
Select any track (e.g. Space Ambience, Synthwave, Classical)
Track shows loading spinner indefinitely, never plays
Expected: Audio plays, as it does on app.rize.io in browser.
Investigation findings:
Network tab: All requests return 200. YouTube IFrame Player API loads successfully (player?prettyPrint=false, next?prettyPrint=false, qoe?cpn=... all succeed). Thumbnails and GraphQL calls work fine. No failed or pending requests.
Console: No errors after clearing and attempting playback.
Main process logs (main.log): Repeated media permission checks being triggered:
[Security] Permission check [Security] - Permission: media Root cause: In the main process, setPermissionRequestHandler calls the callback with false for all permissions, and setPermissionCheckHandler returns false for all checks — including media. The YouTube embedded player loads but cannot output audio because the media permission is denied. No error is thrown; it just buffers forever.
onPermissionRequest(e, t, n) { n(!1) } // denies all permissions onPermissionCheck(e, t) { return !1 } // denies all checks Suggested fix: Allow the media permission:
onPermissionRequest(e, t, n) { n(t === 'media') } onPermissionCheck(e, t) { return t === 'media' } Workaround: Use app.rize.io in a browser — music plays fine there since the browser grants media permissions automatically.
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In Review
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13 days ago

Dale Landoy
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In Review
Bug Reports
13 days ago

Dale Landoy
Get notified by email when there are changes.