My Rize account isn't updating the time spent on my ClickUp tasks; I've already synchronized both apps, but the time still isn't updating. I have paid accounts for both apps.
But in my clickup account I have a unlimited plan, and I can manually change the time but is not automated by rize, the rize account and clikup account is under almonacid.indira@gmail.com
Macgill Davis
Team•
Aug 20
Okay cool. It’s still coming back with that error as of just 12 minutes ago. Seems like a bug in ClickUp. Want to email ClickUp support? Feel free to loop us in at support@rize.io
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Comments4
Macgill Davis
Aug 20
Shoot I’m so sorry! I think your ClickUp plan needs to be upgraded. Seeing this error for you account:
"ClickUpClient HTTP 403 Method=POST URL=https://api.clickup.com/api/v2/team/90132244452/time_entries ReqId=n/a Resp={\"err\":\"Your plan is limited to 40 usages of Advanced Time Tracking, 40 usage.\",\"ECODE\":\"TIMEENTRY_064\"}",
Indira
Aug 20
B
But in my clickup account I have a unlimited plan, and I can manually change the time but is not automated by rize, the rize account and clikup account is under almonacid.indira@gmail.com
Macgill Davis
Aug 20
Okay cool. It’s still coming back with that error as of just 12 minutes ago. Seems like a bug in ClickUp. Want to email ClickUp support? Feel free to loop us in at support@rize.io
Indira
Aug 22
Okay thanks